Here are some “Frequently Asked Questions” about Sanitation Solutions. For example, what exactly is your service area? What are the costs? What is your holiday schedule? What kind of recycling services do you provide? etc.
We currently service Forsyth County, City of Suwanee, and portions of City of Milton, North Gwinnett, Dawson, and North Fulton counties.
To see if your home is in our coverage area, please call or email our office.
Monday – Friday 8 a.m. to 5 p.m.
Ph: 770-886-7323
Fax: 678-513-8393
Email: contact@sanitationsolutions.net
Sanitation Solutions is committed to providing competitive pricing. We bill on a quarterly basis. Please contact us regarding pricing in your area.
Our service rate is all-inclusive; no hidden fees or surcharges. We do NOT bill two quarters in advance to start your service, and no contract is required. A 96-gallon rolling cart is provided at no additional charge. Recycling is offered in most areas, and a recycle bin is available at no charge, upon request by the homeowner.
We bill 3 to 4 weeks prior to the beginning of your 3-month cycle, and payments are due on or before the first day of your cycle. Please detach stub and mail to the address on the card, noting your account # on your check or money order. Our billing address is:
Sanitation Solutions, Inc.
2345 Ronald Reagan Blvd.
Cumming, GA 30041
We request that you remit payment at least 10 days prior to the beginning of your billing cycle. Failure to remit payment in a timely manner may result in service interruption.
AS A CONVENIENCE TO OUR CUSTOMERS, WE ACCEPT MASTERCARD, VISA, DISCOVER, AND AMERICAN EXPRESS CREDIT AND DEBIT CARD PAYMENTS OVER THE PHONE OR FROM OUR WEBSITE. PLEASE NOTE THAT FOR ALL CARD TRANSACTIONS (INCLUDING DEBIT) THERE IS NOW A 3.99% SURCHARGE APPLIED AUTOMATICALLY WHEN USING A CARD, INCLUDING FOR RECURRING PAYMENTS. WE ALSO ACCEPT CHECKS IN THE MAIL AS WELL AS BILL PAY CHECKS THAT YOU CAN ARRANGE THROUGH YOUR BANK.
If your homeowner’s association would like information regarding service for the entire neighborhood, please contact our office.
- Please place your garbage cart curbside on the night before your scheduled pickup day. There are occasional unforeseen circumstances which may force us to change our routes, which may result in your trash being picked up earlier or later than normal.
Please bag all trash. This helps to prevent stray trash from blowing out of bins when dumping, and it will help maintain the cleanliness of your can. - Please assist us by maintaining the quality of trash cans and recycling bins. Sanitation Solutions will not be responsible for damaged cans due to negligence on part of homeowner. Please pull your cans and bins in from curb after each pickup to ensure that cans are not hit by other cars. We also suggest that you periodically hose out & clean can with bleach or a similar cleaning agent.
- Yard waste is picked up weekly (for Unincorporated Gwinnett customers, see below exception). Yard waste is accepted weekly on your regular garbage day, with a 12 bag OR bundle limit per week. Yard clippings must be bagged in brown paper yard waste bags and placed beside your garbage can for pick up. Small branches (less than 4″ in diameter and 4′ long) should be bound with twine, and would count as a bundle. Yard waste does not include the following items: Logs, Tree Trunks, Whole Trees, Dirt, Rocks, Pieces of Brick or Concrete, or construction debris.
- Gwinnett County -Yard Waste Exception — Unincorporated Gwinnett customers must subscribe to Yard Waste Service. Please call our office to sign up for the service. The cost is $60 for 6 months, billed semi-annually, or $90 for 12 months., billed annually. Either billing cycle must be specified and paid for in advance. In an effort to plan for equipment and labor, the cost cannot be divided into any other time increments.
We pick up on ALL major holidays EXCEPT: Thanksgiving Day, Christmas Day, and New Years Day!
Thanksgiving Day Week: Monday-Wednesday Pickups – No Change. Thursday and Friday Pickups are 1 day Later.
Christmas Day Week: Pickup Days before Christmas day in a week are on their normal scheduled day. All pickups for Christmas Day and the remainder of week are 1 day later.
New Years Day Week: Pickup Days before New Years Day in a week are on their normal scheduled day. All pickups for New Years Day and the remainder of days in the week are 1 day later.
The new Gwinnett County Solid Waste plan includes service to 1 Garbage Can, and Recycling. We provide one recycling bin or a 65-gallon rolling cart (upon request). Other recycling containers are acceptable from other carriers, as well as small garbage cans that are clearly painted with “RECYCLING” on the container. Yard Waste Service and Additional Can Service are billed separately to the homeowner, and this service can be established by calling our office Monday – Friday 8 a.m. to 5 p.m..
The Set Out Guidelines for Gwinnett County can be found by clicking on the following link: CLICK HERE
About SSI
We currently service Forsyth County, City of Suwanee, and portions of City of Milton, North Gwinnett, Dawson, and North Fulton counties. Sanitation Solutions is committed to providing competitive pricing. We bill on a quarterly basis. Please contact us regarding pricing in your area.
Our service rate is all-inclusive; no hidden fees or surcharges. We do NOT bill two quarters in advance to start your service, and no contract is required. A 96-gallon rolling cart is provided at no additional charge. Recycling is offered in most areas, and a recycle bin is available at no charge, upon request by the homeowner.
